Shipping Guide
1. I ordered multiple items, but I only receive ONE (1), where are my other items?
If you ordered multiple products in one order then you might receive your order in separate parcel due to the weight issue. Each order invoice will tell you the items you can expect to find inside. Please check the order invoices from each parcel you received to ensure no miss any of your order.
Please Contact Us if you find some items missing in your parcel with your order number and the missing items name. We will investigate the matter for you right away.
You can also check the status of each of your items online with our appointed Courier Service Provider Order Tracking tool.
2. How do I check delivery lead time of a product?
Domestic parcel (registered) is a normal way of delivering parcels. Covers areas throughout Thailand, with delivery times and standards in accordance with the conditions of Thailand Post Company Limited.
- Destination in Bangkok and metropolitan area within 3- 7 business days from the date of delivery.
- Destination in other regions within 4 - 8 working days from the date of delivery, except for destinations in every district in Mae Hong Son Province, Wiang Haeng District Chiang Mai Province, Wiang Kaen District Chiang Rai Province, special area and island area
Domestic express mail (EMS - Express Mail Service) is a special express delivery service covering areas throughout Thailand. Using a delivery time of only 1-4 days, the package can be tracked immediately.
3. Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on business days only.
4. Can I cancel my order after order has been shipped?
Unfortunately, we are unable to accommodate to your request for cancellation once the item has been shipped. By the way.
5. Is there any domestic area Circlez cannot deliver to?
We can deliver anywhere in Thailand.
6. Does Circlez offer international shipments?
Circlez does not currently offer international shipping.
7. Can Circlez deliver the package to my office?
Circlez will deliver your order to the address you provided during checkout. Whether it is your home or office, we will deliver it to the address you specified above.
8. Can I pick up my order at Pensonic office?
We do not provide Pick-up order service at our office.
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